LATEST UPDATE: As many of you are majorly sick and tired of Skype’s BAD customer service and have talked for ions about suing Skype, I can help put together a case, but we need to establish that people are serious about seeing this through. If, therefore, you are serious about suing Skype or want to take the matter further, I suggest that you:
1. Post a comment with your issue;
2. Please file a complaint with the FTC Bureau of Consumer Protection on https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en (if you get confirmation number, please include it in step 3); and
3. Please send an email to skype@asifism.com explaining what your issue was and how you think Skype either violated their terms of service or mistreated you, aside from the fact that they take your money but refuse to speak with you.
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The Skype Manager, which is supposed to allow businesses to manage numbers for business use, has had technical problems now for 72 hours. Skype has not had the decency to inform members of this. Users who’s numbers have expired are NOT able to renew them, and customer service refuses to help or do it for them.
I have had a chat twice with customer service. They refuse to help, give a timeframe for the solution, or even give the name or email address of someone to write to or compain. I have no sent a couple of tweets to Josh Silverman, the CEO of Skype. I am hoping he sets a better standard of professionalism than his customer service staff have done.
It is agains the law and the agreement Skype has with its customers to TAKE your money and not offer service. Our lines have now been down for 3 days, and Skype takes no responsibility. You would think a company like Skype would take responsibility for its actions, but here is an excerpt from my chat with an Andrea TB from customer service:
Me says
I will ask you one last time to:
Me says
Either renew our number
Me says
Get me a name and telephone number
Andrea T. B. says
Neither is possibly, I am sorry.
Me says
or just let me know your name and that of your supervisor so I can mention that in my email to
Josh.
Andrea T. B. says
*possible*
Andrea T. B. says
I cannot give you full names.
anawaz82 says
So you are refusing to help me or offer any service?
Andrea T. B. says
I am not refusing to help you, however, I am unable to do so.
Me says
You are refusing to give me a phone number and refusing to disclose your name.
Me says
Those are not things you are unable to do, those are things you are unwilling to do.
Me says
So, are you unwilling to help me?
Andrea T. B. says
I cannot give you a number as we do not have one and I am not allowed to give out full names.
Andrea T. B. says
In this case, yes, I am.
Me says
So in both cases you are unwilling to help me.
Me says
Can you give me a number?
Andrea T. B. says
In the phone number’s and full names’ cases, I am.
Me says
Basically, you are either unable to or unwilling to help, correct?
Me says
Despite the fact that I pay Skype money for service?
Andrea T. B. says
Yes.
And there you have it. For spending about £500 a year with Skype, this is what you get – incompetent customer service personnel. Perhaps we will be filing a small business claim for damages and switching to an alternative – as soon as possible.
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