HP Warranty Problems
Has anybody had problems using HP warranty? They received my laptop on July 5th and said they’d send it back in 3-5 days. They’ve been extending the delivery date ever since. Anyone else had a similar problem? My problem is with a warranty repair/replacement for a dv2120us. Any takers?
Loading ...
August 19th, 2007 at 8:47 am
Hey its me again, i finally grew the balls to send my laptop to hp so it can get repaired, well my dad kept yelling at me. so they are susposed to ship it back to me the 21st, this monday, hopefully they fix all that shit thats wrong with its, i’ll keep u updated.
August 19th, 2007 at 11:49 am
Hey Linden,
Best of luck! They’ve had my laptop since the 5th of July, and I shipped it to them on June 28th. I finally got to yell at a case manager when I told them I’d sue and after I’d actually talked to a lawyer about it too. Now they’ve said they’ve shipped a replacement. I should get it Monday or Tuesday. Fingers crossed.
August 22nd, 2007 at 3:00 am
So they sent you a replacement dv2120us?
Well, they were susposed to ship my laptop back to me today, the 21st.
But, someone called me today from HP saying that they will ship it on the 4th of September now…
August 22nd, 2007 at 9:04 am
No, they shipped a replacement dv2415. They aren’t making the 2120us anymore. My original unit was supposed to be fixed and shipped back by the 21st too, but of course, the problem is that the part is on ETA, and they don’t know when they’ll receive it.
I waited for a month and a half, and the part is still on ETA. As far as I know, it’s been on eta since june 28th. I’m sorry, my friend, but this could take long, because who knows when they receive the part. Worst of all, we don’t even know what part it is. The motherboard, i’m assuming, but who knows.
Oh and I got the new notebook yesterday.
August 25th, 2007 at 9:40 am
Warranty Problems? You bet. I’ve had Quick Play and HP ExpressCard TV tuner problems for months. They just give me the run around. The card has never worked perfectly and is getting worse. When I asked for a new one, they said, “Sure. But, we need to do one more thing.” Can you guess? Yep. They wanted to restore my system back to its original factory condition to make sure it wasn’t a software problem. I blew a gasket. Imagine, their software/hardware doesn’t work the way it’s advertised and they want me to scuttle my hardd rive and spend hours re-installing my programs. This was an unreasonable hurdle. I explained again and again that, due to the nature of the behavior and my not installing any new software, I didn’t think a software problem made the most sense. After escalating the call, I got some results. I’ll never buy another HP product…ever.
A great warranty is worthless if it’s not honored.
August 25th, 2007 at 11:43 pm
Agreed. HP has disappointed a lot of people. Thanks for your feedback.
August 26th, 2007 at 9:01 am
Yeah the first two months I had my laptop, HP had it more than me. I had to send it back three times just to get everything fixed on it. I had QuickPlay problems too, the HD-DVD software does not always read the disk. I’m with Rod I’ll never buy a HP product if they don’t end up fixing all of their problems. Then on top of all that they wanna through
junk-ware in with their computers.
Anybody had wireless problems, like my internal wireless card doesn’t work like it should.
August 26th, 2007 at 9:44 am
We’ve all had that problem, my friend. http://www.asifism.com/hp-quickplay-windows-vista/trouble-with-hp-laptops-wireless-broadcom-cards/
September 6th, 2007 at 2:49 am
Well, they were susposed to ship my laptop back yesterday Sept. 4th, but they havnt and the repair status site still says the 4th even though today is the 5th now, so they havnt shipped the laptop. I called them and they said that the case people havnt provided them with a new ETA Shipping date so that sucks.. Well today my dad got his Dell XPS laptop and it is very very very nice.. Im going to be using that for awhile since im in school..
September 6th, 2007 at 2:50 am
So technically the dv2415 is a better and more expensive computer?
September 6th, 2007 at 10:26 am
I paid the same for my dv2120, so it’s hard to say whether the dv2415 is better than the dv2120, but it has an intel base, and maybe, just maybe, if the problem was with the motherboard and specific to the AMD models, I won’t have the same problem again. Once more, I’ll say that the safe bet is NOT buying an HP again.
Best of luck with the shipment. They played the ETAs on me for a month! Crooks.