So technically the dv2415 is a better and more expensive computer?

I guess HP is the worst company when it comes to honoring their side of bargain. They refused to ship me with a new LCD display which was accidentally damaged. My computer is still under warranty and honestly I don’t know what that warranty is for if it cannot cover accidental damages on the part of the customer. To everyone out there, DON’T EVER BUY ANYTHING WITH AN HP TAG ON IT!!!!

Thanks for the CR#. My problem is that according to HP, my one year warranty that came with the computer started about 3½ months before I bought it from Sams. HP has tried to tell me that the earlier date was the date Sams bought it from HP and that is when the warranty started–not the date I bought it from the retailer. I have had three different people at HP tell me that melarky. On two occasions, I’ve finally convinced the Indian on the phone that it doesn’t work that way in America and they promised to get it straightened out, but they never do. So of course, it breaks down in the 10th month and they wouldn’t talk to me unless I paid $99 for phone help and then had to agree to pay $325 for them to work on it. Next time I have 2 or 3 hours to spend on the phone, I’ll call the CR # and if he or she won’t make it right, I plan on taking it to Small Claims Court which does not allow attorneys on either side.

By the way, I told the customer service man at Sams that all those HP products they were selling were only warranted from the time they shipped from the factory. He said that was crazy and he’d look into it. Yea right.

HP SUCKS EVEN HERE IN ITALY THEY NEVER HONOR THE GARANZIA..
CHE STUPIDO…

STUPID HP COMPANY

This is an HP nightmare. I paid to have my dv9000 repaired and received paperwork back with the computer that I had a 90 day warranty. NOWHERE does it say that the warranty starts on the day you call HP to ARRANGE for the repair. HP had my computer for 21 days! I don’t even get the full 90 days!!
Is there a class action suit started? Seriously!

I bought HP personal media drive in Jan 2010. I started having problems with it and called warranty support.After 3 weeks of troublshooting over the phone HP decided to replace the personal media drive. After a week I got a package from HP with AC adapter for personal media drive. Now I am calling HP again and they have no idea what’s going on. I have spent hours aver the phone with HP warranty Dept. HP warranty just sucks. Seems like American Companies can’t even run their business over the phone/internet. CHina will eventually take over…

Yes there warranty sucks

HP is the worst company in the world. Their policies are rubbish, their products are rubbish (I mean HP Procurve, HP Cameras, HP Laptops, HP Desktops, HP Printers and all the HP Branded products).
I run a small repair centre in the UK, where I get tons of various PC’s on a daily basis. Some of them have nothing wrong – it’s just a matter of bad OS or virus. But the ones with hardware related problems, are almost 100% HP.
I’ve got a pile of about one hundred laptops which are beyound a reasonable-priced repair and they are mostly HP’s. I’d say that about 95% of them are HP’s.
And the funny thing is that all these devices are reasonably new (about two years old).
I think HP went wrong when they decided to start messing with stuff rather than printers. I remember the HP Deskjets from the early 90′s and they were brilliant. They were cheap to run, never broke down and very reliable. Then they started selling PC’s and kinda forgot their printer roots and both types of products became immediatelly a pile of junk. They couldn’t focus 100% on neither of these products. Then they came up with these Procurve network. Trust me. That is REALLY bad.
But I am not here to talk about product quality. I’m here to talk about warranties. Well… That is really bad too. A friend of mine just bought a HP laptop (I don’t know the model – I only know it’s a HP). It is not even 3 weeks old. It came with a stuck pixel on the screen. He took the laptop back to the shop where he bought it and they didn’t replace it – they sent it to HP. Weeks gone by and the laptop returned and wasn’t fixed. According to HP, that is an “acceptable fault” – even thought the fault was present at the moment he switched on the laptop for the very first time. And now the 14 day money back guarantee expired at the shop and he’s stuck with a laptop with an annoying red pixel in the middle of the screen.
It’s like buying a car and with no headlights. The car still goes around but there is no headlights. And since the car is going, it’s an “acceptable fault” and we, the consumers, are responsible for that.
I really hate HP. And I do my part. I always recommend Toshiba to my disappointed-with-HP-customers. Any customer coming with a dead laptop always leaves my shop with recommendations to SPECIFICALLY NOT TO BUY HP’S EVER AGAIN. And I am doing a good job, you know? I would say that I have killed a few hundred sales for HP in the last year alone.
If I were you, I would go to ANY repair centre, wherever you are, and ask “which is the worst computer brand”. I guarantee that everyone will say HP first and Acer second. These two companies are so bad, that they have “masks” behind other companies.

Compaq is the same as HP. Same company. Just a different name.

Lenovo is the same as Acer. Just a different name.

I think they do this because if you buy a HP or an Acer, you’ll never buy again. So they put these other named brands on the market to fool you again. You believe you are buying something else and yet you’re buying the same bad HP or Acer you bought in the past and was trying to avoid them.

It’s a shame that the UK law is not as rigid as US law. In the US, HP is being going through a lot of trouble with loads of law suits just because they sell manure to their customers and don’t offer a reasonable warranty. Maybe Americans like to have their rights prevailed more than the British.

I meant used printer, not computer. I am still a little frazzled from todays ordeal. Oh my the way, my coupon expires next month.