Asifism.com
A blog of Factual Opinions

Hey its me again, i finally grew the balls to send my laptop to hp so it can get repaired, well my dad kept yelling at me. so they are susposed to ship it back to me the 21st, this monday, hopefully they fix all that shit thats wrong with its, i’ll keep u updated.

Hey Linden,

Best of luck! They’ve had my laptop since the 5th of July, and I shipped it to them on June 28th. I finally got to yell at a case manager when I told them I’d sue and after I’d actually talked to a lawyer about it too. Now they’ve said they’ve shipped a replacement. I should get it Monday or Tuesday. Fingers crossed.

So they sent you a replacement dv2120us?
Well, they were susposed to ship my laptop back to me today, the 21st.
But, someone called me today from HP saying that they will ship it on the 4th of September now…

No, they shipped a replacement dv2415. They aren’t making the 2120us anymore. My original unit was supposed to be fixed and shipped back by the 21st too, but of course, the problem is that the part is on ETA, and they don’t know when they’ll receive it.

I waited for a month and a half, and the part is still on ETA. As far as I know, it’s been on eta since june 28th. I’m sorry, my friend, but this could take long, because who knows when they receive the part. Worst of all, we don’t even know what part it is. The motherboard, i’m assuming, but who knows.

Oh and I got the new notebook yesterday.

Warranty Problems? You bet. I’ve had Quick Play and HP ExpressCard TV tuner problems for months. They just give me the run around. The card has never worked perfectly and is getting worse. When I asked for a new one, they said, “Sure. But, we need to do one more thing.” Can you guess? Yep. They wanted to restore my system back to its original factory condition to make sure it wasn’t a software problem. I blew a gasket. Imagine, their software/hardware doesn’t work the way it’s advertised and they want me to scuttle my hardd rive and spend hours re-installing my programs. This was an unreasonable hurdle. I explained again and again that, due to the nature of the behavior and my not installing any new software, I didn’t think a software problem made the most sense. After escalating the call, I got some results. I’ll never buy another HP product…ever.

A great warranty is worthless if it’s not honored.

Agreed. HP has disappointed a lot of people. Thanks for your feedback.

Yeah the first two months I had my laptop, HP had it more than me. I had to send it back three times just to get everything fixed on it. I had QuickPlay problems too, the HD-DVD software does not always read the disk. I’m with Rod I’ll never buy a HP product if they don’t end up fixing all of their problems. Then on top of all that they wanna through
junk-ware in with their computers.

Anybody had wireless problems, like my internal wireless card doesn’t work like it should.

We’ve all had that problem, my friend. http://www.asifism.com/hp-quickplay-windows-vista/trouble-with-hp-laptops-wireless-broadcom-cards/

Well, they were susposed to ship my laptop back yesterday Sept. 4th, but they havnt and the repair status site still says the 4th even though today is the 5th now, so they havnt shipped the laptop. I called them and they said that the case people havnt provided them with a new ETA Shipping date so that sucks.. Well today my dad got his Dell XPS laptop and it is very very very nice.. Im going to be using that for awhile since im in school..

So technically the dv2415 is a better and more expensive computer?

I paid the same for my dv2120, so it’s hard to say whether the dv2415 is better than the dv2120, but it has an intel base, and maybe, just maybe, if the problem was with the motherboard and specific to the AMD models, I won’t have the same problem again. Once more, I’ll say that the safe bet is NOT buying an HP again.

Best of luck with the shipment. They played the ETAs on me for a month! Crooks.

I guess HP is the worst company when it comes to honoring their side of bargain. They refused to ship me with a new LCD display which was accidentally damaged. My computer is still under warranty and honestly I don’t know what that warranty is for if it cannot cover accidental damages on the part of the customer. To everyone out there, DON’T EVER BUY ANYTHING WITH AN HP TAG ON IT!!!!

I am having a hard time with the warranty with the new HP computer I bought. The support guys denies warranty and there is no else to talk to. The person will want me to pay $199 before the person will talk to me. After some research I found a number 1-800-474-6836 which is HP customer relations. The CR wanted me to fax my proof of purchase, which I had faxed 3 times in the last month. I called for support today and still have no warranty! It has been more than 2 months now! The best bet is NOT to buy any HP product again! The support just SUCKS! and they just don’t care and treat you like dirt!

Thanks for the CR#. My problem is that according to HP, my one year warranty that came with the computer started about 3½ months before I bought it from Sams. HP has tried to tell me that the earlier date was the date Sams bought it from HP and that is when the warranty started–not the date I bought it from the retailer. I have had three different people at HP tell me that melarky. On two occasions, I’ve finally convinced the Indian on the phone that it doesn’t work that way in America and they promised to get it straightened out, but they never do. So of course, it breaks down in the 10th month and they wouldn’t talk to me unless I paid $99 for phone help and then had to agree to pay $325 for them to work on it. Next time I have 2 or 3 hours to spend on the phone, I’ll call the CR # and if he or she won’t make it right, I plan on taking it to Small Claims Court which does not allow attorneys on either side.

By the way, I told the customer service man at Sams that all those HP products they were selling were only warranted from the time they shipped from the factory. He said that was crazy and he’d look into it. Yea right.

That’s not right John. The customer has absolutely nothing to do with the retailer and hps relationship. You should claim money from them both for lying to you.

HP SUCKS EVEN HERE IN ITALY THEY NEVER HONOR THE GARANZIA..
CHE STUPIDO…

STUPID HP COMPANY

To anyone who reads this: NEVER NEVER BUY AN HP PRODUCT!
There was 2 1/2 weeks of HP warranty left on my dv9000.
The screen became discolored with large brown circles. I called HP customer service and the CS person, who was difficult to understand due to a very heavy accent, told me the warranty expired this past July. I told her that was impossible because I bought the laptop in September. She said the warranty started when the STORE bought it from HP.
HP has customer care hell. After close to two hours on the phone with HP customer care hell, I was told someone from HP would call me within six hours. No one called. I emailed HP and got an email with another telephone number. I called that number, was told to fax or email the receipt, which I did. No one from HP has contacted me by email or telephone. I sent another email requesting a reply. Incredibly, what HP did email to me was a customer service survey. Are they kidding? I completed it, sent it in, but still have not heard from HP to address my computer problem which occurred under the HP Warranty. I sent another email this morning. For a cost of close to $1,000 I expected HP to honor their warranty. Instead, they do not even honor a customer’s request for dialogue. I will never, ever knowingly buy another HP product.

This is an HP nightmare. I paid to have my dv9000 repaired and received paperwork back with the computer that I had a 90 day warranty. NOWHERE does it say that the warranty starts on the day you call HP to ARRANGE for the repair. HP had my computer for 21 days! I don’t even get the full 90 days!!
Is there a class action suit started? Seriously!

I believe a class action was filed. But this is a class action cross continent law suit, so if HP does lose and you bought it with the right details, you’ll be getting a letter once they lose. However, chances are that if you live outside the UK or some parts of Europe, to put it in plain English, you’re fucked.

I bought HP personal media drive in Jan 2010. I started having problems with it and called warranty support.After 3 weeks of troublshooting over the phone HP decided to replace the personal media drive. After a week I got a package from HP with AC adapter for personal media drive. Now I am calling HP again and they have no idea what’s going on. I have spent hours aver the phone with HP warranty Dept. HP warranty just sucks. Seems like American Companies can’t even run their business over the phone/internet. CHina will eventually take over…

This is truly what class action lawsuits were designed for.
HP, SAM’S are you listening?

Yes there warranty sucks

I’m trying to deal with HP as we speak.  I have a laptop problem and have been told that I need to ship my laptop to HP.  Problem – I bought the laptop in the UK with HP international warranty and then went back to my home in Antigua.  HP insists that I must ship my laptop back to the UK for warranty repair.  How stupid is that.  HP has a dealer here and a repair facility but won’t allow me to take my laptop to that facility for warranty work.

HP is the worst company in the world. Their policies are rubbish, their products are rubbish (I mean HP Procurve, HP Cameras, HP Laptops, HP Desktops, HP Printers and all the HP Branded products).
I run a small repair centre in the UK, where I get tons of various PC’s on a daily basis. Some of them have nothing wrong – it’s just a matter of bad OS or virus. But the ones with hardware related problems, are almost 100% HP.
I’ve got a pile of about one hundred laptops which are beyound a reasonable-priced repair and they are mostly HP’s. I’d say that about 95% of them are HP’s.
And the funny thing is that all these devices are reasonably new (about two years old).
I think HP went wrong when they decided to start messing with stuff rather than printers. I remember the HP Deskjets from the early 90′s and they were brilliant. They were cheap to run, never broke down and very reliable. Then they started selling PC’s and kinda forgot their printer roots and both types of products became immediatelly a pile of junk. They couldn’t focus 100% on neither of these products. Then they came up with these Procurve network. Trust me. That is REALLY bad.
But I am not here to talk about product quality. I’m here to talk about warranties. Well… That is really bad too. A friend of mine just bought a HP laptop (I don’t know the model – I only know it’s a HP). It is not even 3 weeks old. It came with a stuck pixel on the screen. He took the laptop back to the shop where he bought it and they didn’t replace it – they sent it to HP. Weeks gone by and the laptop returned and wasn’t fixed. According to HP, that is an “acceptable fault” – even thought the fault was present at the moment he switched on the laptop for the very first time. And now the 14 day money back guarantee expired at the shop and he’s stuck with a laptop with an annoying red pixel in the middle of the screen.
It’s like buying a car and with no headlights. The car still goes around but there is no headlights. And since the car is going, it’s an “acceptable fault” and we, the consumers, are responsible for that.
I really hate HP. And I do my part. I always recommend Toshiba to my disappointed-with-HP-customers. Any customer coming with a dead laptop always leaves my shop with recommendations to SPECIFICALLY NOT TO BUY HP’S EVER AGAIN. And I am doing a good job, you know? I would say that I have killed a few hundred sales for HP in the last year alone.
If I were you, I would go to ANY repair centre, wherever you are, and ask “which is the worst computer brand”. I guarantee that everyone will say HP first and Acer second. These two companies are so bad, that they have “masks” behind other companies.

Compaq is the same as HP. Same company. Just a different name.

Lenovo is the same as Acer. Just a different name.

I think they do this because if you buy a HP or an Acer, you’ll never buy again. So they put these other named brands on the market to fool you again. You believe you are buying something else and yet you’re buying the same bad HP or Acer you bought in the past and was trying to avoid them.

It’s a shame that the UK law is not as rigid as US law. In the US, HP is being going through a lot of trouble with loads of law suits just because they sell manure to their customers and don’t offer a reasonable warranty. Maybe Americans like to have their rights prevailed more than the British.

My experience with HP & it’s 3 year HP Total One House Call Warranty has been horrible. It literally took months &  many many hours of  phone calls (Up to 7 hours in one day) ( today was 3 hour & 32 minutes) to get my broken printer replaced with another used computer (NOT NEW). I know I shouldn’t have let it get to me so much, but it really ticks me off when you are given the run around in hopes that you will eventually give up & not get what you have paid for.  From the stress of previous calls my blood pressure went up so high it caused other health problems. If I had been paid an hourly wage for my time, I could have bought more than one complete system, but HP gave me a  $25 coupon toward ink.   

I meant used printer, not computer. I am still a little frazzled from todays ordeal. Oh my the way, my coupon expires next month.